Provide technical support over the phone and occasionally on site to our customer base. Respond to tickets and phone requests by diagnosing, repairing and documenting solutions in a centralized help desk.
Office 365 support knowledge
Performing diagnostics, troubleshooting and best methods to resolve user hardware and software issues.
Documenting, tracking and monitoring incidents and problems to ensure timely resolutions
General knowledge of active directory for creating user accounts and resetting passwords.
Windows 10 and 11 troubleshooting knowledge
Macintosh knowledge is a plus
Connectwise knowledge a plus
Basic network knowledge to troubleshoot connectivity issues with printers and workstations
Knowledge of VOiP phone systems, specifically the NetSapiens Platform
Great people skills and the ability to work with as a team
